FAQs
We have compiled answers to some of the most commonly asked questions about GHP², our handcrafted creations, shipping, returns, and customer experience. If you require further assistance, please feel free to contact us at info@ghpsquare.com.
Orders & Customization
Q: Are all GHP² creations handcrafted?
A: Yes. Every GHP² creation is handcrafted by skilled artisans, ensuring attention to detail and individuality in every piece.
Q: Will my product look exactly like the photographs?
A: As each piece is handcrafted and hand-painted, slight variations may occur. These variations are a hallmark of authentic artisanal craftsmanship and make every creation unique.
Q: Do you accept custom orders?
A: Yes, creations can be customized. Please contact us at info@ghpsquare.com for customization requests.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes. We proudly ship to customers worldwide in selected countries.
Q: How long will my order take to arrive?
A: Delivery timelines vary depending on the product and destination. Estimated shipping times are displayed at checkout and in your order confirmation.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking link via email or on WhatsApp.
Returns & Exchanges
Q: Can I exchange my order?
A: Exchange eligibility depends on the product category and order status. Please contact our support team for assistance or check exchange policy
Product Care
Q: How should I care for hand-painted garments?
A: We recommend dry cleaning and following the care instructions provided with your purchase to preserve the artwork and craftsmanship.
Q: Will the hand-painted artwork fade over time?
A: With proper care and maintenance, the artwork is designed to remain vibrant for years.
Payments & Security
Q: Do you offer Cash on Delivery (COD)?
A: No, GHP² does not offer Cash on Delivery. All orders must be prepaid using the secure payment methods available at checkout.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, UPI, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. All transactions are processed through secure and encrypted payment gateways.
About GHP²
Q: Where is GHP² based?
A: GHP² is based in Amritsar, Punjab, India, and serves clients across the world.
Q: What makes GHP² different?
A: Every GHP² creation combines heritage craftsmanship, hand-painted artistry, and contemporary design, crafted by an all-women team of over 70 skilled artisans.