Refund policy
Effective Date: 5 May 2026
At GHP², we aim to ensure you are satisfied with your purchase. While we do not offer returns or refunds, we are happy to provide exchanges under the conditions outlined below.
1. Exchange Eligibility
To be eligible for an exchange:
- The item must be unused, unworn, and in its original condition
- All original tags and packaging must be intact
- The request must be made within 7-10 DAYS of delivery
- Requests made after this period may not be accepted
We reserve the right to deny exchanges if these conditions are not met.
3. Exchange Process
To initiate an exchange:
- Contact us at [EMAIL ADDRESS],WhatsApp with your order details
- Our team will review your request and provide instructions
- Once approved, we will arrange the exchange process
After receiving and inspecting the product, your exchange will be processed within 4-5 Working days.
5. Damaged or Defective Products
If you receive a damaged or defective product:
- Please contact us within 4-5 DAYS of delivery
- Share clear photos or videos as proof
Once verified, we will arrange a replacement at no additional cost.
7. Exchange Shipping Costs
- Exchange shipping for exchanges is fully covered by us
- You will not be charged any additional fees for the exchange process
8. Important Notes
- We do not offer refunds under any circumstances
- Exchanges are subject to product availability
- We reserve the right to refuse exchanges that do not meet our policy criteria
9. Contact Us
For any exchange-related queries, feel free to reach out:
Email: [EMAIL ADDRESS]
Thank you for shopping with GHP².